For example, if the device requiring assistance(host) uses the Take Control (N-able) engine, the device providing assistance (viewer) must use the Take Control (N-able) engine.

The viewer must match the Take Control engine installed on the Take Control host. If the issue persists even after following the above-mentioned resolutions, please feel free to contact Support.When you are using Take Control integrated with N-sight RMM, you can download the following two versions of the Take Control Viewer on the device providing assistance. If you have changed the location of the patch store, then navigate to the path mentioned in the registry value which has been highlighted in the screenshot below:ĭesktopCentral -> DCDistributionServer -> PatchStore_Directory Then go to Missing Patches -> Search for the Bulletin ID TU-057 (for TeamViewer) or TU-064 (for TeamViewer Host) which has the same Patch Name and click on Install Patch.Navigate to -> Replication -> Store and place the renamed files.Rename the downloaded file in this format:.

Download the updates of TeamViewer and TeamViewer Host manually.Resolutionįollow the steps given below to resolve this issue: The download is available only for customers who have purchased the license. You are trying to download TeamViewer 14 (MSI), TeamViewer 15 (MSI) and TeamViewer Host 15 (MSI) patches and the download fails. Workaround for TeamViewer Patch Download Failure Problem Please note that this is applicable only for agents under a Distribution Server and is not supported for Roaming Agents in Cloud version. This document is applicable for the Cloud version.

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